Refund policy

Last updated: 17 October 2026.

If ThreadClean does not work for you, ask within 14 days of your purchase and the payment is refunded in full. You do not need to give a reason.

• Ask through the link in your Paddle receipt e-mail, or write to support@atesensoftware.com with the e-mail address you used at checkout.
• Paddle, our reseller and merchant of record, issues the refund to the original payment method. Banks usually show it within 5 to 10 business days.
• A refund ends the license key. A chargeback does the same.
• After 14 days we look at each request individually, for example if a Gmail change stopped the extension from working.

The 3 free exports need no payment and have nothing to refund.

Samet Ateşen, trading as Atesen Software, Sakarya, Türkiye.